Privacy Policy, Terms of Use and Cookies

General

In this Privacy Policy Statement and Cookies Statement, “We”, “Us” and “Our” mean Health Hub.  Health Hub is a trading name of:

• Seven Pixels Ltd of 10 Park Plaza, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3AF; and:
• Pure Protect Ltd of 3-4 Regan Way, Chetwynd Business Park, Chilwell, Nottingham, NG9 6RZ

When we refer to Our website we are referring to any website in domains controlled by us (hhinsure.co.uk, and sub-domains thereof).

When we refer to Partner Companies we are referring to insurance companies, advisors and brokers, who maintain Health Questionnaires on our platform.  We facilitate the collection of your private data, on behalf of Partner Companies.

Privacy Policy

We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.

We have provided this Privacy Policy Statement to help you understand how We collect, use and protect your information when you visit/use Our website and when you generally use Our products and services. If you do submit personal information by contacting us, or completing a health questionnaire, for example, you can be assured that We will only use your personal information for the purpose intended, as illustrated below.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how We use your personal information.

Personal information collection

We endeavour to collect and use your personal information only with your knowledge and consent. On Our website, We may collect your personal information for the following:

1. Submission of Health Questionnaires
2. General Enquiries

The type of personal information We collect could include, for example, your name and postal address, telephone number, email address or other general information related to you, information about your health, health history, medication history and lifestyle.

We will not process any personal data collected through the Website unless We have first told you that We are going to do so, and it is clear how We will use it.

Non-Personal Information Collection

We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) in order to improve your interaction with the Website. This may happen automatically without you being aware of it.

We may use cookies (small text files which We and other website operators store on your computer when you visit our websites) to deliver a better and more personalised interaction. They enable Us to recognise you when you return to the Website, store information about your preferences, and improve the way your searches are processed. This helps Us to better manage and develop Our website, to provide you with a more enjoyable, customised service and experience in the future, and to help Us develop and deliver better products and services tailored to your individual interests and needs.

Cookies also enable Us to generate statistics about the number of visitors We have and how they use the Website and the internet to improve the service We provide. You can set your browser to reject Our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of the Website and other websites. For more information about cookies, please see our cookies statement below.

How will we use your information?

We use personal data for the following purposes:

• To process your Health Questionnaire on behalf of Partner Companies, on whose page you submit your information through.
• Responding to general enquiries.
• To respond to requests for information submitted by you on the website.
• For research purposes and to improve the services We offer.
• In order to comply with Our legal obligations.
• In order to protect Our contractual and other rights.

We may also undertake market and product analysis based on anonymised aggregated data submitted through a Health Questionnaire form.  For example: recording total numbers of applications submitted through us, to Partner Companies. This aggregated data contains no personal nor identifiable information.

Disclosure of Your Personal Data

Submission of your data through a Health Questionnaire, will be passed to the Partner Company on whose page you submit the data through.

We will not sell, disclose, or pass your personal information to any other third parties.

We may be obliged to disclose personal data to a third party if We have a legal or regulatory obligation to do so, for example to comply with a court order, or meet obligations in accordance with applicable law.

How long do we keep your information for?

To make sure We meet Our legal data protection and privacy obligations, We only hold on to your information for as long as We actually need it for the purposes We acquired it for in the first place.

For general enquiries, this means We will keep your information for as long as required to process your query, and for a reasonable period of time afterwards to ensure we can effectively answer any query you may have at a later date.  After that We will delete it other than where We lawfully can keep any data for audit or legal reasons.

Health Questionnaire data will be accessible to the Partner Company on whose page you submitted your data through, and this data will be retained in our secure database for 90 days to allow the Partner Company you are dealing with, to access your data.  After 90 days, your information will be deleted from our records.

Requesting removal of your information

You can write to Us at any time to request removal of the personal information We may hold about you. Please write to: hello@hhinsure.co.uk or the Data Protection Officer, Seven Pixels Ltd, 10 Park Plaza, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3AF.

Please quote your name and partner company through which you submitted your data. We would be grateful if could also provide brief details of why you wish to have your details removed from Our records, however, this is not a requirement.

We will not make any charge for removing any personal information We hold about you. We may take reasonable steps to confirm your identity before removing the personal information We may hold about you, this is for your security.

Access to your information

You can write to Us at any time to obtain details of the personal information We may hold about you. Please write to: hello@hhinsure.co.uk or the Data Protection Officer, Seven Pixels Ltd, 10 Park Plaza, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3AF.

Please quote your name and partner company through which you submitted your data. We would be grateful if could also provide brief details of what information you want a copy of – this will help Us to more readily locate your information.

We will not make any charge for providing you with a copy of the personal information We hold about you.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information We may hold about you.

Our Relationship With You and Partner Companies

We hold information about Partner Companies in order to provide a service to them. This may include Partner Company contact information, information about Partner Company Advisors, and information supplied in emails related to the Partner Company’s business. In this supplier-client capacity, We are ‘Data Controllers’ and warrant that we will comply at all times with all relevant data protection legislation, including the General Data Protection Regulations (‘GDPR’).

Health Questionnaire information submitted by you, will be processed by Us, and passed to the Partner Company you are dealing with.  In this capacity, the Partner Company is the ‘Data Controller’ of your information, and is responsible for Data Protection and General Data Protection Regulations (‘GDPR’) compliance when handling your data.

In recording and passing your Health Questionnaire data to Partner Companies, We are a ‘Data Processor’ acting on the Partner Company (Data Controller) wishes.

Social media, blogs, reviews

Any social media posts or comments you send to Us (on Our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not Us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about Us, Our products and services on any of Our blogs, reviews or user community services will be shared with all other members of that service and the public at large.

Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Website & Information Security

We recognise that people are becoming increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general.

Our website uses industry standard software and techniques. Software used will always be the latest versions, and measures such as cryptic passwords will always be employed.  Our website transmits data to our servers over a secure, encrypted connection. Our servers are protected by firewall protection and virus scanning measures.

In handling your data, in our capacity as Data Processor, we will comply at all times with all relevant data protection legislation, including the General Data Protection Regulations, with regard to Our access to your data.

The security and protection of your data, when passed to your Partner Company, is the responsibility of the Partner Company. This includes, but is not limited to; storage and processing of your data, security of access to your data, users and passwords, and compliance with Data Protection Regulations.

Privacy Policy Support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. Please check back here and review this document to ensure you are conversant and in agreement with Our current Privacy Policy.

We operate an open and transparent privacy policy. If you have any enquiry about Our privacy policy or data collection practices, please write to: hello@hhinsure.co.uk or the Data Protection Officer, Seven Pixels Ltd, 10 Park Plaza, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3AF.

You can find out more about your rights from the Information Commissioner, who regulates data protection and privacy. The Information Commissioner’s website is https://ico.org.uk/.

Terms of Use

We take website security, data protection, and disaster recovery extremely seriously.

Like any website however, we can’t guarantee that this website will be error-free so we (Pure Protect Ltd and Seven Pixels Ltd t/a Health Hub) can’t, and will not be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other webpages, or lost data, even if you have advised us of the possibilities of such damages.

By using this website as a user, or Partner Company, you agree to these Terms of Use.

Cookies

What are cookies?

Cookies are one of the building blocks of most websites for enhancing the user experience of the website visitor. These small text files on users’ computers allow websites to store information.

Cookies can allow websites to remember that a user is logged in, what they have added to their shopping basket and the current ‘state’ of a webpage. They are also used to produce targeted advertising based on users’ behaviour and assist statistics packages such as Google Analytics.

Our use of cookies

We may use cookies to deliver a better and more personalised interaction/user experience. They enable Us to recognise you when you return to Our website by storing information about your preferences.

We use them to remember that you are logged in after you enter your username and password and then navigate to a different page. They also enable Us to generate statistics about the number of visitors We have and how they use Our websites and the internet – this allows Us to constantly improve Our website and services.

For more information about how We use cookies please see the Definition of Cookies and their function section below.

Managing cookies

You can set your browser to reject Our cookies if you wish, but this might restrict your use of Our and other websites. For instructions on deleting or controlling cookies please consult your browser help section or see http://www.allaboutcookies.org.

Definition of cookies and their function:

i. Session cookies
These are temporary cookie files, which are erased when you close your browser. They are used to store your browsing information while you are using Our websites and will be active until you leave the website and close your browser.

ii. Persistent cookies
Persistent cookies help Us remember your information and settings for any future visits. This results in faster and more convenient access. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, for the next time you visit the website. A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.

iii. CMS specific – session cookies
These types of cookies are placed by Our content management software (CMS) to remember whether your browser has JavaScript enabled.

iv. CMS specific – persistent cookies
These types of cookies are placed by our content management software (CMS) to remember your display preferences.

v. Google Analytics (3rd party) cookies
These cookies are used to collect information about how visitors use Our websites. We use the information to compile reports and to help improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. An overview of privacy at Google can be found here http://www.google.com/analytics/learn/privacy.html

vi. Google Ads
Google Ad Manager uses a cookie to be able to manage the frequency you see each advert.

vi. JavaScript code that sets cookies
JavaScript code can also be used to set cookies. These uses of cookies can be conditional, e.g. only activated when the user clicks on a particular page item or performs a particular action, or they can be set as soon as a page is visited.

vii. Third party cookies
To improve your experience of using Our website, We sometimes embed content or functionality from third party websites. Pages with this embedded content may present cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Examples of such third party cookies are:
YouTube: Clicking on an embedded YouTube video may set a cookie on your computer, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.
Twitter: We may use Twitter functionality to allow you to easily tweet links to our content. Navigating to pages with this functionality may embed a cookie on your computer. The Twitter privacy policy can be found at https://twitter.com/en/privacy.

Cookies in use

No cookies are in use on our website at this time.

Revision: 22/06/23